Our Satisfaction Guarantee
If you’re not happy with the results, we come back and make it right — no debate, no fine print, no extra charge.
Book With ConfidenceThe Promise, In Plain English
A lot of cleaning companies say “satisfaction guaranteed” and leave it at that. We’d rather spell out exactly what you’re covered for. If any window, panel, gutter section, or washed surface doesn’t meet a professional standard after we’ve left, contact us within 48 hours and we’ll return to re-clean the affected area at no additional cost.
What’s Covered
- Streaks or missed spots on any cleaned window, interior or exterior
- Uneven results on solar panel cleaning, including missed film or debris
- Leftover debris in gutters or downspouts after cleaning
- Patchy or streaky results from pressure or soft washing
- Screen or track cleaning that doesn’t remove visible buildup
Our Weather Guarantee
If measurable rain is forecast during your scheduled appointment, we’ll call or text to reschedule before we arrive — at no charge. Light marine layer or morning fog is not a reason we’d reschedule; it doesn’t affect cleaning quality. If a storm rolls in mid-job, we finish what’s safe and return to complete the rest free of charge.
Property Protection Promise
We’re licensed and insured, so if something is ever damaged during a job due to our work, it’s covered. We protect landscaping near ladders and equipment, lay towels under interior windows, and use de-ionized water systems that won’t stain stucco or hardscape.
Guarantee FAQs
What if I’m still not satisfied after the re-clean?
Rare, but we’ll talk it through directly and find a fair resolution.
Does the guarantee apply to recurring customers too?
Yes — the same guarantee applies whether it’s your first cleaning or your twentieth.
Is there a guarantee on solar efficiency gains?
We guarantee a thorough professional clean. Actual output improvement depends on system age and conditions, but a clean panel consistently outperforms a dirty one.